Here at Lower Marsh Farm, we are committed to protecting the health, safety, and well-being of all our guests and our team at all times.
We understand that this is a very unsettling time. With the Covid19 outbreak now taking a firm hold on our daily lives, we thought we would share some of our routines with you.
We are keeping ourselves and our teams fully informed as things unfold and have introduced risk mitigation measures in the wake of the new Coronavirus.
We have implemented even more strict hand washing and hygiene procedures amongst our team. We are also fully stocked with all relevant cleaning and disinfection products to help combat the spread of Coronavirus. We also have an ample supply of all other essentials, such as loo rolls and hand soap.
We only request that our guests follow our ‘lead by example’ policy of regular and thoroughly hand-washing , catching coughs or sneezes in a tissue and by avoiding handshakes and other physical contact.
We remain vigilant and you can be confident that as the situation develops that every piece of official advice received will be acted on in a timely manner.
Here’s what we are doing at present to make sure we can maintain a safe and clean environment:
- Our cleaning procedures have been intensified – our team are, ensuring all communal areas are cleaned regularly: door handles, worksurfaces etc.
- In-depth cleaning takes place in all of our accommodation between guests. These are then thoroughly checked by another member of the team to ensure nothing has been missed.
- We launder and press all our own linen. We can assure our guests that the cleaning is of the highest standard, with minimal external contact.
- Although there is no evidence that COVID-19 can be spread to humans through the use of hot tubs, we can assure our guests that proper operation, maintenance, and disinfection (e.g., with bromine) of our hot tubs should remove or inactivate the virus that causes COVID-19.
- We will follow NHS advice when required and any of our team who show even mild signs of flu-like symptoms will be advised to follow the guidance surrounding medical care and self-isolation. We are ensuring that team members will be fully supported during this time.
- We ask that all our customers also act responsibly and we ask visitors to sanitise their hands and be pro-active with their own hygiene during their time with us
Our understanding is that as it stands right now, our insurance will not assume liability if you do decide to cancel. Your travel insurance may do but probably not unless the government does actually implement a within UK travel ban.